Since my last post on Mercedes almost a year ago, I am sorry to report that the experience with Mercedes not only didn’t improve but actually has gotten worst.
In late January 2017, we finally got the car we ordered in October 2016 and promised would be ready before Christmas 2016. Five months into the car’s young life, we noticed the car’s computer system was having some issues. At one time the car just died after we stopped at a traffic light and wouldn’t start again. Dealer informed us that a faulty switch causing the computer to shut down. It was a safety concern and they fixed it a couple of days later while we waited at the shop.
Since December, we started noticing the car makes loud squeaking noise sometimes when we hit the brake or backing up. It was close to the one year manufacturer recommended maintenance time, we decided to wait until after the New Year to take the car in to the dealer for service.
January 2018, called and scheduled the maintenance. We were told that for services such as maintenance, loaner car is not provided per Mercedes’ company policy. What? That’s news to us but alright we will just wait at the shop again then.
And, by the way, the manufacturer recommended maintenance service is NOT covered by Mercedes and we have to pay for it. No one mentioned that to us before we brought the car! We are talking about just basic annual manufacturer recommended maintenance. One would think a premium luxury brand such as Mercedes should have that covered! Even the Honda Odyssey we brought provided 3 years basic service in 2003.
What about the loud squeaking noise the brake makes? Oh it happens when the weather gets cold and nothing can be done about it, according to Mercedes. What!! Really?? Our 13-year old ML-320 didn’t make that noise. Nor did the X3, Mini Copper, or the Honda. How can a not yet one year old Mercedes makes loud noise and it’s normal and nothing can be done about it. What happened to Mercedes’ high quality standards and customer experience??
We will be shopping for a new car soon and it will NOT be a Mercedes. In fact, it will NOT be a Mercedes for a long long time!!